Frequently Asked Questions
If you have any questions that aren’t answered here, feel free to reach out to us! We’re happy to provide any additional information or clarify any details about our services, billing, or anything else you may need!
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Our team will be in Scoop Squad uniforms and will leave a door hanger to let you know your yard has been serviced.
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Dog waste isn’t just unsightly – it’s harmful to your yard, pets, and family. Left untreated, it can harbor harmful bacteria and parasites, contaminate soil and water, and attract pests. Over time, pet waste damages grass and creates unpleasant odors, making your yard less enjoyable.
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Yes, for safety, we ask that pets be kept indoors, in a kennel, or safely away from the yard during service.
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No, you don’t need to be home. We work efficiently and unobtrusively to clean your yard.
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Your satisfaction is guaranteed. Let us know within 24 hours, and we’ll return to make it right.
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No problem! We adjust our service to accommodate multiple dogs and ensure your yard stays clean.
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We work in most weather conditions, but if severe weather causes delays, we’ll reschedule promptly.
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We remove all collected waste and dispose of it safely and responsibly offsite.
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Service times vary depending on the yard size and amount of waste, but most visits are quick and thorough.
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Yes, as long as you provide access to the yard on your scheduled service day.
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Yes! We offer referral discounts—ask us for details to save on your service.
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No problem! Just let us know in advance, and we’ll adjust your schedule accordingly.
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No, we use hand tools and professional techniques that are safe for your lawn and landscaping.
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We accept payments via credit card, debit card, check, and other secure online payment methods. While auto-pay is not required, many of our customers find it convenient for automatic, on-time payments. We offer this option to make managing your service easier, but you can also choose to pay manually.
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No, our service is subscription-based, and you can cancel or modify your plan at any time.
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Yes, we offer the option to prepay for several months of service at a discounted rate.
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You can cancel your service by contacting us directly. There are no cancellation fees.